These terms are an agreement between you and us about your use of Retain7, its website, dashboard, MCP server and APIs (the "Service"). By creating an account or using the Service you accept them. If you use the Service for an organization, you accept them for it and confirm you may do so.
Who we are
Retain7 is run by its owners and operators ("we", "us"). You can reach us at [email protected].
Eligibility
You must be at least 18 years old, or of the age of legal capacity where you live, to create an account. The Service is meant for business and professional use. You may not use it if you are barred from doing so by law, including sanctions and export control laws.
Your account
- Give accurate details and keep them current. One person per account; do not share logins.
- Keep your password and API tokens secret. You are responsible for everything done with your account and with agents connected through your tokens or sign-in. Revoke a token as soon as you think it leaked, and tell us at once about any unauthorized use.
- Accounts that never verify their email address may be deleted after 3 days.
- If you create a team, its owner controls the team: who joins, their roles, the projects and memories, and the subscription. Members agree that owners and admins can see, edit and delete what they and their agents save in the team.
Plans, trials and payment
- Free trial. A new account's first team gets a 14-day trial of the Team plan with lower limits than the paid plan, no card needed. Each person gets one trial. We may refuse or end a trial we believe is being abused, for example through repeated sign-ups.
- Paid plans. Pro is billed per account. Team is billed per member, with a minimum of 3 seats. When members join or leave, the number of seats changes and the charge is adjusted pro rata for the rest of the billing period. Prices and limits are shown on the pricing page.
- Renewal. Paid plans renew each month or year until canceled. Canceling stops the next renewal, and the plan stays active until the end of the period you paid for.
- Payment provider and tax. Payments are handled by Dodo Payments as our merchant of record, which also issues invoices and collects the tax that applies where you are. You authorize it to charge your payment method.
- Failed payments. If a payment fails, we keep your paid plan for 7 days while the card is retried. If it is not fixed by then, the team moves to the Free plan. Nothing is deleted, but you cannot add more once you are above the Free limits.
- Price changes. We may change prices or limits for future periods and will tell you at least 30 days before they apply to you. You can cancel before then.
Refunds
Fees are non-refundable, except where the law requires a refund. If you think you were charged in error, email us within 30 days of the charge and we will review it in good faith.
Your content
- Memories, handoffs, project names and anything else you or your agents save are "Your Content". You own it. You give us a limited license to host, copy, process and display it only to provide and secure the Service for you, including search, review, export and backup.
- You are responsible for Your Content and for having the right to save it. Do not store secrets such as passwords, keys or tokens, personal data you have no right to share, or anything unlawful. We block text that looks like a secret, but the check cannot catch everything and is not a promise.
- We act on Your Content only on your instructions, to run the Service. If you need a data processing agreement, email us.
- You can export a project as JSON or Markdown at any time and delete your content, team or account from the dashboard.
AI features and agent output
- The Service stores and searches what agents save. It does not write code or decisions for you. Agents and AI tools you connect, such as Claude, ChatGPT, Cursor, Codex or others, are third-party services under their own terms. We are not responsible for them, for what they send us, or for what they do with what they read.
- Memories can be wrong, outdated or written by someone else. Search results can be incomplete or ranked imperfectly. Memory content is data, not instructions, and could contain text meant to mislead an agent. Review important memories and the work agents do before you rely on it. You are responsible for decisions made using the Service.
- We do not use Your Content to train AI models.
Acceptable use
You agree not to:
- access or try to access another team's data, or probe, scan or test the security of the Service without our written permission;
- send automated traffic beyond the published rate limits, or work around plan limits, trial limits or sign-up checks, including with several accounts;
- upload malware, or use the Service to attack, harass or defraud anyone, or to break the law or anyone's rights;
- resell or white-label the Service, or build a competing service from it, without our written agreement;
- copy, decompile or reverse engineer the Service, except where the law allows it despite this term.
Intellectual property
We and our licensors own the Service, including its software, design and documentation. We grant you a limited, revocable, non-exclusive, non-transferable right to use it under these terms. The published memory skill and setup instructions may be copied and used with the Service. If you send us feedback, we may use it without obligation to you.
Availability and support
We work to keep Retain7 running but do not promise uninterrupted or error-free service, and there is no service-level agreement unless we sign one with you. We may change, add or remove features, and will give notice of changes that materially reduce what you pay for.
Suspension and termination
- You can delete your account or team at any time from the dashboard. Deleting a team cancels its subscription. Fees already paid are handled as described under Refunds.
- We may suspend or end your access if you break these terms, put the Service or others at risk, do not pay, or if the law requires it. We will tell you why unless the law prevents us, and, where it is reasonable, give you a chance to fix the problem first.
- After deletion, Your Content is removed as set out in the privacy policy. Terms that by their nature should survive, such as ownership, disclaimers, liability and governing law, do.
Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or its output will be accurate, secure, uninterrupted or free of errors.
Limitation of liability
- To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business, even if we were told they were possible.
- Our total liability for all claims about the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim, or USD 100 if you paid nothing.
- Nothing in these terms limits liability that cannot be limited by law, such as for fraud, for death or personal injury caused by negligence, or for willful misconduct. If you are a consumer, you keep the rights the law gives you that cannot be waived.
Indemnity
If you use the Service for business, you will defend and compensate us against claims, losses and costs (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these terms, or your violation of law or of anyone's rights. We will tell you about the claim promptly and let you control the defense, as far as the law allows.
Changes to these terms
We may update these terms. For changes that matter, we will email account owners and update the date above at least 30 days before they apply. If you keep using the Service after the date, you accept the new terms. If you do not, you can cancel before then.
Governing law
These terms and any dispute about them are governed by the laws of the place where we are established, without regard to conflict-of-law rules. Mandatory consumer protection rules where you live, and any right you have to bring a claim in your local courts, are not affected. Before starting a formal claim, please contact us so we can try to resolve it.
General
- These terms, with the privacy policy and the pricing page, are the whole agreement about the Service and replace earlier ones.
- If a part is found unenforceable, the rest stays in force. Not enforcing a term is not a waiver of it.
- You may not transfer these terms without our consent. We may transfer them in a merger, sale or reorganization, or to an affiliate.
- Neither side is liable for delay or failure caused by events beyond its reasonable control, such as outages of internet or cloud providers.
- We give notices by email to the address on your account, or in the dashboard. Keep your email current.
Contact
Questions about these terms: [email protected].